Support

Email support@ubtrax.com from the address on your account. We reply within one working day. Include the plate number of the vehicle you are writing about.

Common questions

The vehicle shows “Offline”

The tracker has not reported for a while. Usually the vehicle is parked somewhere without mobile coverage (an underground car park) and it reconnects when driven out. If it stays offline for more than a day with the vehicle in the open, write to us — we check the tracker and the SIM from our side.

“No data yet”

A newly fitted tracker reports its first position within a few minutes of the engine starting. If nothing appears after the first drive, write to us with the plate number.

Alerts do not arrive on my phone

Open the app, go to the vehicle, then Alerts, and check the kinds you want are switched on. Then check the phone’s own settings allow UB Trax to send notifications. Signing out of the app stops notifications to that phone until you sign in again.

Renewing the subscription

We write to you before the subscription ends with how to renew. The tracker keeps reporting until the end date; after it, tracking pauses until the renewal is confirmed, and history is kept.

Delete your account and data

You can do it yourself, in the app or on the website: open Account, then Delete my account. The account, your cars and their location history are deleted at once, and tracking stops. What is deleted, and what we keep.

If you cannot sign in, email support@ubtrax.com from the address on your account with the subject “Delete my account”. We confirm the request with you and delete the account within 30 days. Company accounts: the request must come from the account owner.